Terms and Refund Policy
1. Service Commitment & Confirmation
We are dedicated to providing the best possible service to our clients. Once we review your request and are absolutely certain that we can successfully deliver the service, we will officially confirm your order and provide you with a Service Reference.
2. Service Interruptions & Resolution Timeframe
Occasionally, unforeseen technical or operational issues may arise that prevent us from delivering the service smoothly.
Resolution Window: If we face any difficulties while providing the service, we will notify you and request a standard resolution timeframe ranging from 1 day to 1 week (maximum 7 days) to fix the issue and resume the service.
3. Refund Policy
Your trust and satisfaction are our top priorities. We believe in complete transparency and fair business practices regarding incomplete services.
Prorated Refund (Partial Refund): If we are unable to resolve the service issue or fail to deliver the service within the requested timeframe (1 to 7 days), we will initiate a partial refund.
Please Note: A full refund is not applicable. The refund amount will be calculated strictly based on the remaining unused days of your service that we failed to provide.
The calculated refund for the remaining days will be processed promptly and sent back to your original payment method.